7 Day Store Credit Policy
All the store policy details...We love you and want you to have the best possible experience. If this policy doesn't work for you, please try Cover via one of our major retailer partners.
Returns for store credit (via an emailed gift card that will be active for one year) on full-priced, non-accessory items will be accepted based on the below conditions:
- You must notify Cover within 7 days of receipt by entering your correct order details below.
- The return must be shipped back in original/unworn condition (with tags and liners attached) within 7 days of your return request.
- We will issue a store credit in the form of a gift card once received. These are valid for one year.
- Discounted items (sale or discount code) and accessory items are not returnable.
Why do we not offer refunds? As a small business, returns for refunds are too costly. Because we sell swimwear, we send returned items out for steam cleaning and repackaging.
If you are a new customer, we understand that you might not be sure you will love the fit. Usually a different size or style will make the cut. We also sell most of our basic styles to major retailers (direct links can be found under "retail partners" at the bottom of the website). However, you won't find the special prints and collabs there, as those are always very small, limited production runs. Swim shirts always make fantastic gifts, as they are easy to fit.
Because stock levels are always changing, we will issue a gift card via email upon receipt of the return for you to place your exchange as a new order. Gift cards are active for one year from the date of issue. We communicate only via email so that every customer service team member can access all information to help our customers.
Most of our customers are lovely and honest, but for the rare vexatious customer that tries to go around our policy - Please be advised the case (along with the ability to do business with us) will be lost, and any active gift cards will be forfeited.
We very much appreciate your support, and thank you for your order!