7 Day Exchange Policy
Transparency is key. We love you and want you to have the best possible experience. If this policy doesn't work for you, please try Cover via one of our major retailer partners.
We want you to love your cover purchase, so exchanges on full-priced, non-accessory items will be accepted based on the below conditions:
- Please notify Cover within 7 days of receipt by clicking the button below.
- The return must be shipped back in original/unworn condition (with tags and liners attached) within 7 days of that request.
- We will issue a store credit once received.
- Discounted items (sale or discount code) and accessory items are not returnable.
Why do we not offer refunds? As a small business, returns for refunds are too costly. Because we sell swimwear, we send returned items out for steam cleaning and repackaging. Unfortunately this is a wasteful but necessary process for our high standards of quality and service. We also cover the shipping cost to our US customers for original orders and exchanges.
If you are a new customer, we understand that you might not be sure you will love the fit. Usually a different size or style will make the cut. We also sell all of our basic styles to major retailers (direct links can be found under "stockist" at the bottom of the website). They have fantastic return policies. However, you won't find the special prints and collabs there, as those are always very small limited production runs.
Because stock levels are always changing, we will issue a store credit via email upon receipt of the return for you to place your exchange as a new order. The credit will not expire. If you need help, just reply to any of our emails and you will reach the owner, Lisa, along with the rest of the customer service team copied. We communicate only via email so that every customer service team member can access all information and best to serve our customers.
We very much appreciate your support, and thank you for your order!